“I want to commend Ms. Jill Staples for the extraordinary effort and professionalism that she provides on a daily basis. She has left an indelible mark of academic excellence on our Air Force Lodging professional development program, and provided a career path for our 6,200 plus air Force Inns employees. She consistently receives a 9.9 out of 10 instructor rating by our students, and garners “by name accolades” from our Headquarters Air Force Services Agency senior leadership. Air Force Lodging sought Ms. Staples to assist with bridging an educational gap that existed between Air Force Lodging and commercial lodging industry. She has bolstered our program, and aided in the professional development of commercial industry certifications from the American Hotel and Lodging Education Institute. She has aided our 6,200 plus employees in obtaining hundreds of prestigious professional certifications like the Certified Hospitality Administrator ( CHA) , Certified Rooms Division Executive (CRDE), Certified Hospitality Supervisory (CHS), and many more for our AF Inns senior/middle-tier managers, and our front-line supervisors. Ms. Staples was a very smart investment for our organization and program…. I know she can/will do the same for you and your team.”

Bryon D. Nelson, SMSgt, USAF Air Force Lodging Superintendent

“… I’m extremely impressed with Ms. Staples’ abilities, rapport, hotel knowledge, teaching skills while conducting classes and certification testing at Headquarter Air Force Services Agency. …We regard her as a valuable asset to our training program and her certification examination pass rate speaks for itself. Many of our course attendees have stated that without Jill’s unique style and her vast knowledge of the hospitality industry they would not have been able to succeed in receiving the desired certification.
It is without reservation that I recommend Ms. Jill Staples as an educational trainer/instructor in any business environment. Anyone would benefit from her skills, talents and attitude….”

Kerri A. Kilgore, Lt Col, USAF
Chief, Air Force Lodging

"Please accept my sincere appreciation for your selfless devotion of time and effort to assist in the establishment of a Customer Service Training Plan for Personnel Support Activity (PERSUPPACT), Atlantic. Your plan not only met our objective but it exceeded my expectations!

The Customer Service team you facilitated has the highest praise for your exceptional training and leadership skills. 

On behalf of all the customers who are serviced by detachments with the PERSUPPACT Atlantic Network, please accept my heartfelt thanks and personal gratification for a job"Well Done." BZ!

A. J. Koch
Commanding Officer, Personnel Support Activity, Atlantic
Department of the Navy

I am the Command Lodging Specialist for Air Education and Training command, which boast the largest volume of hotel customers in the Air Force with over 3.2 M bednights sold annually. I was extremely impressed with Ms. Staples’ abilities, rapport and hotel knowledge while conducting the first-ever Air Force Lodging Executive Housekeeper’s Workshop Jul 04. … This coupled with her familiarity with the military workplace made her excellently suited to relate industry standards to the military environment…. Our conference was a huge success because of her contributions.” 

Mr. Terry Prudhomme, Command Lodging Specialist Headquarters Air Education and Training Command, Randolph AFB TX

“I am writing to say thank you! Your class was the best! I read my books before class, but all that did was confuse me terribly. You cleared up the confusion and I am VERY proud to say that I received a passing grade of 82% on my CHA test! Thank you! You are awesome!

Barbi Willis, Misawa Air Force Base Japan, Lodging Manager,
(American Hotel Lodging Association, Lodging Management Training Program)
 

"Westminster-Canterbury now has a program and process to evaluate our Customer Service from year to year. We have a creed to live by. We have expectations describing how to provide great customer service. The Customer Service Team not only learned teamwork but enhanced their individual skills in leadership, communication, organization, writing and last but not least customer service. We have a Customer Service Team that will continue to mold, create, and rejuvenate our Customer Service spirit."

Lorraine D. Mahone, SPHR, Human Resources Director, Westminster-Canterbury On The Bay

"Thank you so much for coming to both Vicar's Landing and Glenmoor Life Care communities to train our supervisors on the Resolving Conflict to Improve Performance course. 

Your training allowed our supervisor's to go outside of their comfort zones that identified weaknesses and strengths for all who participated.

I am seeing better documentation on counseling forms, as well as, more confidence in the supervisor's who took this course."

Debra Neitzel
HR Director
Vicar's Landing and Glenmoor, Life Care communities

"I heard so many positive comments about your delivery and the quality of your presentation. Your message to our managers and supervisors about setting goals and accomplishing them will certainly go a long way in assisting them with their careers."

Sheldon Fox, General Manager
Hyatt Regency Savannah
Savannah, GA

"I have found your commitment and professionalism as well as your thorough knowledge of the hotel industry to be top- notch."

Tony Torbati, Area Manager
Sunburst Hospitality Corporation
Virginia Beach, VA

"Your management training forum on "Recruiting and Interviewing" was very informative and well received by all the participants. We are very fortunate to have your expertise in our community."

Mary Pat Fortier,
Executive Director Virginia Beach Hotel Motel Association